Talking to customers is like mining for gold. It's fascinating to learn more about people and their passions, but also how they go about solving day-to-day issues. I always try to find ways to help them solve problems by asking questions, making connections, and highlighting their bold efforts. 
Here are some examples of stories where I've tried to do just that, many specific to insurance, workers compensation, and labor issues in the construction industry.
See what's next...
Click here to read about the planning and approach taken during a phased release of a newly developed product specific to the construction industry.
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