Resume

A clear passion for customer-centric UX research, as well as marketing strategy and corporate communications. Skilled in Microsoft, Apple and Adobe products, and other UX-focused tools.

PROFESSIONAL EXPERIENCE
Daugherty Business Solutions
2021 to Present
Consultant; UX Research & Design
-  Edward Jones (2022); Senior UX Researcher
-  The Home Depot (2021); UX Researcher
EquipmentShare
2021
Product Owner - Inventory, Procurement Teams
-  Worked with customers and internal stakeholders to document customer journey processes, including ordering parts for service, as well as the process for the retail sales experience. 
-  Conducted qualitative and quantitative studies to validate product KPIs during a Beta Release. 
-  Communicated product marketing messaging and change management.

Missouri Employers Mutual
2020 to 2021
Product Owner - Engagement Team
-  Designed and facilitated user interviews, focus groups and usability studies with both internal and external customers. 
-  Analyzed and shared insights with executives and other internal stakeholders, as well as working with product teams to build requirements based on user feedback. 
-  Created low fidelity prototypes for usability studies and product teams. 
-  Communicated product marketing messaging and change management.

2017 to 2019
Customer Engagement Strategist
-  Executed customer experience strategy by gathering customer insights, analyzing data, mined information across all customer touchpoints and multiple channels.
-  Created customer experience maps that connect customer concerns to appropriate business or process owner.

Columbia Insurance Group
2011 to 2017
Marketing & Communications Specialist

Freelance Graphic Designer, Brand Consultant
2011 to 2018

Columbia Chamber of Commerce
2010 to 2011
Director, Women's Network

VANGEL
2007 to 2010
Account Manager
EDUCATION / CERTIFICATION
Southern Methodist University
2002 to 2006 
     - Bachelor of Arts - Creative Advertising; Fine Art
SKILLS
UX Design Tools
          - Figma
          - Whimsical
          - Miro
          - Mural
          - Adobe Xd
Marketing & Research Tools
          - Heap
          - Looker
          - SalesForce
          - Tableau
          - Pendo
          - UserZoom
Product Management Tools
          - Jira
          - Confluence
          - Shortcut (Clubhouse)
          - Trello
COMMUNITY 
Access Arts, School of Service
2021 - Present
Board Member

Orr Street Studios
2019 to 2020
Studio Artist

First Chance For Children
2013 to 2020
-  Board Member, Past-President
-  Golf Classic Founder / Co-Chair

Missouri United Methodist Church
2014 to 2018
-  Board Member
-  Sunday School Teacher (Pre-K)
-  Project Manager, Children's Ministry Historic Building Renovations

NAMIC
2016 to 2019
-  Communications + Marketing Workshop Planning Committee Chair 
-  Session Panelist for 2019 Annual Convention

Heart of Missouri United Way
2014 to 2015
-  United Way Ambassador
-  Loaned Executive

Boone Hospital Foundation
2012 to 2014
Community Campaign Cabinet Member

Columbia Public Schools
2011 to 2014
Communications Committee 

Columbia Chamber of Commerce
2008 to 2014
-  XWN, Leadership Columbia, and ROI Graduate
-  Women's Network Steering Committee Member
-  Women's Network Marketing / Communications Committee Co-Chair
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