After validating the enrollment wireframe, I moderated 1-on-1 interviews with independent insurance agents to understand how they'd prefer the process to go for their clients, and identify any areas where we might be able to enhance the usability of the new workflow. In other words, we wanted to know if we got the new process right. Here were the results:
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Click here to read about a case study I presented at a virtual annual conference alongside the head of Global UX for Guidewire, a software company creating specific solutions for the insurance industry.
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